Last updated: Sept 2025
At Forrest Food Co. (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website or purchasing from us, you agree to the terms of this Privacy Policy.
Privacy at a glance
We respect your privacy and protect your personal details.
We only collect information we need to process your orders, provide customer support, and improve your experience.
Payments are handled securely by trusted third-party providers — we don’t store your card details.
We’ll only send marketing emails if you opt in, and you can unsubscribe anytime.
Your information is never sold, and we only share it with trusted partners (e.g., couriers) to deliver your order.
We may collect the following types of personal information when you interact with us:
Name, address, email, and phone number
Payment and billing details (processed securely via third-party payment providers)
Order history and preferences
Login/account details (if you create an account)
Information you provide in communications with us (e.g., customer service enquiries, reviews)
Website usage information (via cookies, analytics, and similar technologies)
We collect information in several ways:
Directly from you (e.g., when you place an order, sign up to our newsletter, or contact us)
Automatically (e.g., through website cookies and analytics)
From third-party service providers (e.g., payment processors, delivery partners)
We collect and use your information to:
Process and deliver your orders.
Provide customer support and respond to enquiries.
order confirmations, updates, and account notifications.
Improve our products, services, and website experience. Send marketing communications (only if you’ve opted in – you can unsubscribe anytime)
Comply with legal and regulatory obligations
We respect your privacy and will never sell your personal information.
We may share your information with:
Trusted third-party service providers (e.g., payment gateways, delivery/courier companies, email marketing platforms)
Legal or regulatory authorities, if required by law
All third-party providers are required to handle your information in accordance with the Privacy Act and only for the purposes we specify.
Our website uses cookies and similar technologies to:
Improve your browsing and shopping experience
Analyse website traffic and performance
Personalise content and advertising (if applicable)
You can disable cookies in your browser settings, but some parts of our website may not function properly.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your payment details are processed securely through trusted third-party providers and are not stored on our servers.
You may request access to, or correction of, the personal information we hold about you. To do so, please contact us (see section 10). We will respond within a reasonable timeframe.
Some of our third-party service providers may be located outside Australia. By using our Services, you consent to your information being stored or processed overseas, in line with the APPs.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Forrest Food Co.
Email: forrestfoodco@gmail.com.
Phone: +61 (0) 403 236 773
Address: North Tamworth, 2340, NSW, Australia
Office hours 10am - 4pm Mon- Friday